Quality Service

Head: Dario Giandeini
Quality Service
Active since 2001, the Service ensures the quality of SUPSI mandates with regard to accreditation procedures and offers the regional certification services for management systems, support (consultancy) and training.

The Service is committed to supporting the University Directorship and the teaching units in the strategic and operational management of quality issues. It has followed all the accreditation procedures of the degree courses from the beginning and follows the institutional accreditation procedure.
In addition to the activities addressed within the School, it deals with training, consultancy and accompaniment in certification procedures and the quality development of local institutions with a connotation focused on training and non-profit systems, both institutional and private.
The consultancy provided has led to the creation and implementation of quality management systems (ISO 9001 certification and ISO 17025) accreditation) and safety (OHSAS 18001, certification, from 2021 ISO 45001). The Service, which is active in Switzerland, has been accredited by SAS (Swiss Accreditation Service) in accordance with ISO/IEC 17021-1 since 2016.

Activities addressed within the School
The Service operates within the School as support for the University Directorship and the teaching units in the development of quality-related activities (training, accompaniment, audits for the development of projects that aim to ISO 9001, ISO 17025, ISO 14001, ISO 29990 and OHSAS 18001 certification), in particular:

  • SUPSI's institutional accreditation procedure;
  • SUPSI measurement and test laboratory accreditation procedures (IMC, ISAAC, TTHF) in accordance with ISO 17025;
  • accreditation procedures for Bachelor and Master degree courses;
  • process management support;
  • provision of training in auditing, quality, health and safety.
  • The Service represents the University Directorship in the quality and accreditation commission of the chamber of universities of applied sciences and arts within swissuniversities and the quality development work coordinated between the Swiss universities of applied sciences and arts.

National activities
The Service operates in Switzerland offering its services to institutions and organisations:

  • audit and certification of management systems (according to ISO 9001, eduQua, Directive 3) in sectors EA36 (public administration) and EA37 (training);
  • planning and provision of continuing education in the field of management systems, quality development activities, health and safety management;
  • advice and support for the implementation of management systems, in compliance with the principle of impartiality and independence with respect to certification activities.
 
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Contacts
st.wwwsupsi@supsi.ch