Educational project
Client Portal for the Renewable Energy Fund (FER)
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This thesis documents the design and implementation of a client portal for the Fondo Energie Rinnovabili (FER – Renewable Energy Fund) of Azienda Elettrica Ticinese (AET). The goal is to digitalize customer management, which was previously handled through manual and paper-based processes. The solution, developed using .NET and Blazor, enables users to manage their data and documents autonomously, improving efficiency and significantly reducing operational costs for the company.
The project was commissioned by Azienda Elettrica Ticinese (AET), a company active in the energy sector, particularly in production, transmission, and trading. Before this project, AET had an internal management portal limited to FER producers — individuals who own photovoltaic systems subsidized by the FER and are therefore required to sell surplus energy directly to AET. However, there was no external customer portal or digital interface for producers.
All communications occurred via phone, email, or postal mail, both for general inquiries and for workflow processes such as ownership changes, IBAN updates, or personal data corrections.
Since AET traditionally operated in a B2B context and lacked a dedicated customer service department, it handled a large volume of paper and email correspondence, leading to high costs and low long-term efficiency.
The project led to the development of a new client portal from the ground up, designed to digitalize and optimize the management of FER clients and to interface seamlessly with AET’s internal management system.
Additionally, the implementation included a digital system for sending credit notes, eliminating the need to mail approximately 50,000 envelopes per year.
All communications occurred via phone, email, or postal mail, both for general inquiries and for workflow processes such as ownership changes, IBAN updates, or personal data corrections.
Since AET traditionally operated in a B2B context and lacked a dedicated customer service department, it handled a large volume of paper and email correspondence, leading to high costs and low long-term efficiency.
The project led to the development of a new client portal from the ground up, designed to digitalize and optimize the management of FER clients and to interface seamlessly with AET’s internal management system.
Additionally, the implementation included a digital system for sending credit notes, eliminating the need to mail approximately 50,000 envelopes per year.