The webinar is designed to provide those working in the health care sector with useful strategies and effective techniques for recognizing and managing conflict in a timely and constructive manner, thereby improving both professional relationships and the quality of service provided. A 'chance to learn how to turn conflicts into opportunities!

Goals

• Identify conflicts within work organizations early
• Prevent dysfunctional escalation of conflict, preventing it from becoming an unmanageable and harmful problem
• Manage conflict constructively, turning a potential crisis into an opportunity for growth and improvement

Programma

• Effective communication
• Nonverbal communication
• Managing feelings
• Managing mistakes

To whom it is addressed

• Students, recent graduates and health care professionals
• Managers and coordinators of health care teams

Speakers

The webinar will be led by Marco Lucchini, a department head in the Bregaglia irccs health center and an expert in the field. Matteo Recchia, head of anesthesiology department at Santa Chiara clinic in Locarno, Italy, will speak and Andrea Caviccioli, Professor SUPSI.

How to participate

Enrollment
The link to access the webinar will be provided to registered participants by e-mail the day before the event.
Participation is free of charge.

Webinar leader and info

Francesca Squillace