On Thursday, July 10, an autonomous robot was present at the Puntocittà in Lugano, with the aim of studying behavior and social dynamics that emerge from the encounter between citizens, artificial intelligence, and robotics. The project was developed by a SUPSI research team from IDSIA and supervised by Lugano Living Lab, the City’s urban innovation lab.
 

A Concrete and Engaging Study

The robot moved freely through the Puntocittà space and, thanks to an AI-based environmental perception module, was able to identify individuals potentially interested in interacting. It would then approach and propose a small gesture—such as offering a flyer—to encourage spontaneous contact.

Specifically, the project aims to:

• study the interaction between citizens and robots in a real-world setting, without direct human mediation;

• evaluate in the field the behavior of artificial intelligence algorithms developed by IDSIA, collecting data strictly anonymously for scientific purposes.
   

Timing and Operational Modalities

The test took place today, with backup dates scheduled for July 28 and 30. The robot operated for a few hours, always under the discreet supervision of two technicians, ensuring the proper execution of the experiment without influencing the public’s reactions.

The robot does not collect personal data, and an informational notice was placed at the entrance to Puntocittà for the public.
 

Lugano as an Urban Laboratory

This experiment further strengthens Lugano’s position as a laboratory city for social and technological innovation, enhancing public spaces as venues for exploration and dialogue between citizens and new technologies.

The collaboration with IDSIA also helps reinforce the connection between scientific research and the local territory, laying the groundwork for a collective reflection on the role of artificial intelligence in everyday urban life.
 

A Perspective from the Project Lead: Antonio Paolillo, Senior Researcher SUPSI (IDSIA USI-SUPSI)

"We always find it incredibly rewarding to take robots out of the lab and place them in real-world settings—this time, in direct interaction with the public. People showed genuine curiosity about the robot's presence, often wondering whether it could offer real value to their everyday experience at Punto Città. Many walked away pleasantly surprised.

Naturally, some initial hesitation or uncertainty is to be expected. But once a friendly interaction begins between humans and the robot, people quickly discover that the experience can be both smooth and enjoyable. It becomes clear that the robot is capable of understanding human input and responding appropriately. That’s precisely the goal of our research: to develop an artificial intelligence that enables the robot to perceive its environment and grasp the intentions of those around it.

This first experience also opens the door to broader applications in social contexts. We’re now exploring practical tasks the robot could take on to support everyday life—such as front-desk roles in hotels or museums. From a scientific and technological perspective, the potential is vast, but it’s crucial that these developments remain aligned with the real needs of the public."