One promise, and one clear trajectory, inherent in the spread of generative artificial intelligence tools is the significant reduction of many operational activities. What this increase in productivity will translate into is as much a matter for society as it is for the individual entities that will increasingly integrate these tools into their daily lives. The direction that this technological change will take will remain a purely human affair. Our professional and personal relationships will remain exquisitely non-digital.

Knowing how to manage oneself in relationships with others is an increasingly important issue in many companies: a cohesive team is able to cope with the sudden changes we are experiencing. To achieve this, we need to work on our skills. It is not enough to tell ourselves that we are better; rather, we need to translate self-awareness into observable behaviors that have an impact on reality. The transition from saying to doing—from wanting to being able—is where empowering skills come in.

We discuss this with:

Rossana Andreotti, psychologist, coach, and lecturer in the CAS Empowering Skills program, with a background in management; 

Eliana Stefanoni, psychologist, counselor, coach, and senior lecturer in the Management, Human Resources, and Economics of Continuing Education program at SUPSI.