CAS Salesforce Professional

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CAS Salesforce Professional

Salesforce is the world’s leading Customer Relationship Management solution provider. Their cloud-based solutions help clients gain a 360-degree view of their customers and partners across all departments. The Salesforce platform allows you to intelligently manage client relationships in Sales, Customer Service, Marketing, Commerce and more. In collaboration with Accenture and Salesforce, SUPSI offers this dedicated course program on the implementation and delivery of Salesforce solutions.

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SUPSI Course Overview

Panoramica

  • Titolo rilasciato

    CAS Salesforce Professional

  • Crediti

    11.0 ECTS

  • Data inizio

    16 ottobre 2023

  • Data fine

    21 dicembre 2023

  • Termine d'iscrizione

    18 settembre 2023

  • Lingua

    Italiano

  • Costo

    CHF 5000 *

  • Durata

    133 ore-lezione

  • Erogazione

    A distanza

  • Modalità di frequenza

    Serale

*Informazioni di dettaglio disponibili alla voce Ulteriori dettagli sui costi

Course Text Info

This course is designed to provide students with key skills needed to start a career in Salesforce consulting and administration. The program will help to build a solid understanding of how to customize and administer the Salesforce platform as well as best practices and methodology for realizing Salesforce projects. The technical contents of the training curriculum are designed to cover the key feature of the Salesforce platform that are relevant for the Salesforce Administrator Certification Exam, based on the official Exam Guide published by Salesforce for each release. The course includes a free voucher offered by Salesforce to attend the Salesforce Admin Certification exam, which is the base of all other Salesforce certifications. Ref. https://trailhead.salesforce.com/help?article=Salesforce-Certified-Administrator-Exam-Guide.

The training curriculum includes dedicated preparation for the Salesforce Administrator Certification Exam. A free voucher offered by Salesforce to attend the Salesforce Admin Certification exam is included in the course.

Ref. https://trailhead.salesforce.com/help?article=Salesforce-Certified-Administrator-Exam-Guide.

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The program is designed for professionals interested in learning the fundamentals and key features of the Salesforce platform, and best practices for the implementation and delivery of Salesforce projects. Focusing on the skills required for Salesforce professionals, administrators and consultants.

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- Good understanding of the english language as all materials and training sessions will be in English
- a PC with MS Teams installed and an internet connection.

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Advanced Studies

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The program will be a mix of instructor-led lectures and instructor-assisted hands-on exercises and self-study. The following topics will be covered:

Salesforce Administration & Customization:
- Salesforce Overview, Capabilities & Product Portfolio
- Data Model
- Salesforce Basics & Navigation
- Administering the Company Profile
- User Management Basics
- Security and Data Access
- Object Customization
- Automation
- Reports & Dashboards
- Deployment

Salesforce Project Methodology & Delivery:
- Overview of delivery approaches
- Agile delivery basics
- Project Planning
- Requirements Management
- Process Analysis
- User Stories, Epics & Features
- Fit/Gap Analysis
- Project Stages: Design, Build, Test, Deploy
- DevOps basics

Course Milestones: T
- the course includes a hands-on project task where participants get to apply their Salesforce technical and consulting skills, successful completion will be certified by the Accenture Salesforce Business Group
- Final objective of the course is the dedicated preparation for the Salesforce Administrator certification, a free voucher to take this certification exam by Salesforce is included in the course. Completion of the certification is the responsibility of the students. Ref. Salesforce Administrator Certification Exam Guide

All materials and training sessions will be in English.

Course FC Study Program

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Informatica e digitalizzazione

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SUPSI Course FC Dates

From October 16 until December 21, 2023

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Lectures will start at 16:00 and end at latest at 20:15.

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Serale

SUPSI Course FC Locations

The course will be delivered online using the MS teams platform.

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Dipartimento tecnologie innovative

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CHF 5'000.00
There is a 10% discount for individual members of AFTI, AITI, ATED and itSMF.

SUPSI Course FC Contacts

roberto.mastropietro@supsi.ch

SUPSI
Department of innovative technologies
Polo universitario Lugano, Campus Est
Via La Santa 1
CH-6962 Lugano-Viganello
T +41 (0)58 666 65 11
dti.fc@supsi.ch
www.supsi.chfc

SUPSI Course FC Responsibles

Prof. Roberto Mastropietro, Head of Information Technology continuing education area, Department of innovative technologies, SUPSI

SUPSI Course FC Teachers

The program will be delivered by certified trainers of the Accenture Salesforce Business Group Academy.

Course Contact