Quality Assurance Model
The Quality Assurance Model defines the structure and organisation of the Quality Assurance System.
Structure
Quality processes and handbooks
SUPSI has identified 22 priority processes to guarantee the quality of its activities. The processes integrate all the main areas of the School: from strategy to institutional mandates, from governance and management processes to processes relating to resources and stakeholders.Continuous improvement
A continuous improvement cycle is applied to each of the processes, which ensures the smooth running of the School and guarantees the quality of the various actions. An external evaluation with external experts is also carried out periodically.Quality assessment
SUPSI has equipped itself with tools to collect, monitor and share measures related to quality development, with the aim of continuously verifying their effectiveness and making necessary adjustments. Special attention is given to the quality of mandates. Special attention is given to the quality of Undergraduate and Graduate Studies, the quality of Continuing education, and the quality of research and services.Communication and Transparency
SUPSI undertakes to regularly communicate and make available information and documents to ensure adequate information, in compliance with the main laws on transparency. A specific Quality Assurance System Report is also planned every two years.Organisation
Participation
SUPSI employees work every day to ensure and develop the quality of the results produced and to achieve the defined strategic goals.This dynamic of continuous improvement and innovation of activities considers the constant dialogue between SUPSI and its students, the business world, the scientific and artistic community and society as a whole.
Co-workers, students, alumni and external peers are thus regularly involved in the different practices of the Quality Assurance System, to contribute to the improvement of activities.
Priority tasks and responsibilities
To ensure adequate quality management, the tasks and responsibilities are consistent with the SUPSI organisation.Tasks of a strategic nature are the responsibility of the SUPSI Council and the Councils of the affiliated Schools, while operational tasks are the responsibility of the SUPSI Management, as well as of the Departments' and Affiliated Schools' managements.
The Quality Coordination Commission, as a body established by the SUPSI Executive Board, is responsible for supervising and coordinating the implementation of the School's Quality Assurance System. Each Department and affiliated School also incorporates specific Quality Commissions for its own area of competence.